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Welcome to the Maximus Portal
New Jersey Independent Health Care Appeals Program (NJ IHCAP)

Effective January 1, 2022 applications for external appeals to the New Jersey Independent Health Care Appeals Program must be submitted to Maximus Federal Services.  Instructions regarding the external appeal application process are accessible below by clicking the “Reference Guide” link.

If you have questions, please contact the New Jersey Department of Banking and Insurance via email at ihcap@dobi.nj.gov; or by telephone at 1-888-393-1062 or 609-777-9470.



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The New Jersey Independent Health Care Appeals Program is an external review program intended for the purpose of reviewing adverse utilization management (UM) determinations made by the carriers.


If you are a covered person or provider and wish to file an appeal, register for a portal account below. If you are a carrier, contact Maximus (stateappealseast@maximus.com) to register for a portal account.


Click the button below if you want to upload a document on behalf of the covered person.

This system is for the use of authorized users only. Individuals using this computer system without authority, or in excess of their authority, are subject to having all of their activities on this system monitored and recorded by system personnel. In the course of monitoring individuals improperly using this system, or in the course of system maintenance, the activities of authorized users may also be monitored. Authorized users using this system improperly or accessing areas beyond their authorization may have their authorization revoked and face disciplinary action including termination of employment. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible evidence of criminal activity, system personnel may provide the evidence of such monitoring to law enforcement officials.

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